A technician checking a metal part with calipers, notebook and sketches beside him

Quality & Compliance

Quality (NCR & CAPA)

Resolve recurring quality issues with clear ownership and independent approval.

When defects, investigations and corrective actions are tracked in separate files, recurring problems are difficult to control and decisions are hard to defend. Phasis keeps the complete NCR and CAPA history together, with named responsibilities, dated actions and independent approval.

Operators and inspectors report defects when they are found. Quality records containment, assigns the investigation and documents the material decision. Root-cause analysis follows five-why steps, every action has an owner and due date, and CAPA closure requires evidence that the corrective action worked. Stricter workflow controls can be enabled where the plant's quality system requires them.

An in-process finding can create an NCR without re-entering the defect, and a CAPA action can become a maintenance job when the corrective action belongs on the machine.

A technician checking a metal part with calipers, notebook and sketches beside him

Who uses it

  1. Operator

    Opens an NCR the moment they see a defect.

  2. Quality Inspector

    Opens NCRs and records the first containment step.

  3. Quality Engineer

    Investigates, decides what happens to the material, and starts the CAPA.

  4. Quality Manager

    Owns the CAPA, verifies effectiveness and approves closure.

  5. Plant Manager

    Provides the independent approval for the material decision.

  6. Action owner

    Closes one action in the plan.

How the process changes

  • TodayDefects, investigations and decisions are split across files and email.
    With PhasisEvery NCR records the reporter, investigator and approver with dates.
  • TodayThe same person can investigate and approve the conclusion.
    With PhasisPhasis requires a different person to provide the approval.
  • TodayRoot cause and follow-up actions are recorded without a consistent structure.
    With PhasisFive-why analysis leads to actions with one owner and one due date.
  • TodayCorrective action closes without evidence that it remained effective.
    With PhasisCAPA closure requires effectiveness evidence, and recurrence reopens the plan.
  • TodayQuality priorities are debated without a consistent performance view.
    With PhasisOpen cases, overdue actions, closure time and defect rankings are reviewed together.

What you get

  • A complete, audit-ready record of who reported, investigated and approved each decision.
  • CAPA closure based on effectiveness evidence, with recurrence reopening the plan.
  • Clear accountability through named owners and due dates for every action.
  • Direct conversion of in-process findings into NCRs without duplicate entry.

Works with

In-Process & SPC

Detect process drift while there is still time to protect the batch.

Maintenance (CMMS)

Make planned maintenance predictable and give every repair the history behind it.

See how Phasis fits your operation.

Tell us which process you want to improve. We will show the relevant workflow using the lines, shifts and decisions your team handles every day.

Book a demo All of Quality & Compliance